We recommend no more than 6 sensors to 1 gateway. Factors need to be taken into consideration such as shape of room, thickness of walls and how far apart the appliances are. If in doubt call us on 01273 359 133
Optimal location is a minimum distance from all sensors, high-up on the wall and within good range of WiFi
Press and hold reset button until red led flash (essential in case Gateway has previously been on another WiFi network e.g. for testing)
|BLUE||Connected to wifi and sending data to the cloud||All OK|
|GREEN||Receiving sensor data||All OK|
|RED||Unable to send data to cloud||Check Wifi|
|NONE||No power to Gateway||Check power connection|
|BLUE / GREEN fast||Sending data correctly||All OK|
|Steady GREEN||Boot tail||Reset Sensor|
|Dim LED’s||Low battery||Replace Sensor|
|Other||Sensor hardware problem||Replace Sensor|
Place sensors as close to middle (top-bottom, front-back) of cooler as possible. Use cable-ties to fix the sensor in position and avoid unwanted movement.
Using a pin, paperclip or toothpick, insert into the pinhole of a sensor to restart the 5-minute cycle on telemetry reporting. This is very useful when trouble-shooting or when you want all sensors to report telemetries on the same cycle.
Has device been re-positioned? If so try a reset
Push and hold the reset button on a sensor to restart the 5-minute cycle on telemetry reporting. This is very useful when trouble-shooting or when you want all sensors to report telemetries on the same cycle.
If a reset does not resolve the issue try moving the sensor, by flipping it over.
If none of the above resolves the issue, perform manual temperature recordings until a replacement unit is installed. These manual recordings should be then entered directly into the Sensee system. See how below.
Setup temperature monitoring
Contact Astaris 01273 359133 and an engineer will talk you through troubleshooting. If the sensor is found to be faulty, we will arrange a collection of the faulty item and send / deliver a replacement.
Sensee subscriptions can be cancelled at any time, but no prepaid periods will be refunded. Regardless of cancellation date, any outstanding invoices must be paid. It is therefore recommended that customers wishing to cancel do so before their next renewal.