CALL NOW: 01273 359 133
EMAIL: SENSEE@ASTARIS.CO.UK

CALL NOW: 01273 359 133
EMAIL: SENSEE@ASTARIS.CO.UK

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FAQS / HOW TO'S

We recommend no more than 6 sensors to 1 gateway.  Factors need to be taken into consideration such as shape of room, thickness of walls and how far apart the appliances are.  If in doubt call us on 01273 359 133

Start by downloading the Sensee App to your IOS or Android Smartphone App Store IOS and Google Play for Android

Setting up a sensor

Setting up a gateway

Optimal location is a minimum distance from all sensors, high-up on the wall and within good range of WiFi

Press and hold reset button until red led flash (essential in case Gateway has previously been on another WiFi network e.g. for testing)

LED Meaning and action
BLUE Connected to wifi and sending data to the cloud All OK
GREEN Receiving sensor data All OK
RED Unable to send data to cloud Check Wifi
NONE No power to Gateway Check power connection
BLUE / GREEN fast Sending data correctly All OK
Steady GREEN Boot tail Reset Sensor
Dim LED’s Low battery Replace Sensor
Other Sensor hardware problem Replace Sensor

Place sensors as close to middle (top-bottom, front-back) of cooler as possible. Use cable-ties to fix the sensor in position and avoid unwanted movement.

 

Using a pin, paperclip or toothpick, insert into the pinhole of a sensor to restart the 5-minute cycle on telemetry reporting. This is very useful when trouble-shooting or when you want all sensors to report telemetries on the same cycle.

 

Troubleshoot Sensor: 

Has device been re-positioned? If so try a reset 

Push and hold the reset button on a sensor to restart the 5-minute cycle on telemetry reporting. This is very useful when trouble-shooting or when you want all sensors to report telemetries on the same cycle.

If a reset does not resolve the issue try moving the sensor, by flipping it over.

If none of the above resolves the issue, perform manual temperature recordings until a replacement unit is installed. These manual recordings should be then entered directly into the Sensee system. See how below.

 

Contact Astaris 01273 359133 and an engineer will talk you through troubleshooting.  If the sensor is found to be faulty, we will arrange a collection of the faulty item and send / deliver a replacement.

 

Sensee subscriptions can be cancelled at any time, but no prepaid periods will be refunded. Regardless of cancellation date, any outstanding invoices must be paid. It is therefore recommended that customers wishing to cancel do so before their next renewal.

 

Sensee App to your IOS or Android Smartphone App Store IOS and Google Play for Android

TRY BEFORE YOU BUY!!!

Trial the Sensee System for 1 month for just £90 and at the end of the trial, if you don't absolutely love it, we will refund you in full. Fill out the form below to get started